St. Paul Place, 750 North St. Paul Street Suite 250, Dallas, TX 75201

Frequently Asked Questions

Kindly check our FAQ before sending us a message.

Our shirts are unisex and designed to fit all genders comfortably. You can refer to the size chart on each product page. Our products are committed to our size guide, with a variation of 5% at maximum.

For custom orders, we offer design previews and mockups. Please contact us via the chat box or email so we can send you the images and confirm your custom details as soon as possible.

If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.

If you checked your Spam/Junk mailbox and still did not receive the confirmation email, we recommend you to contact us so we may investigate this for you.

You will have within 12 hours after placing an order to cancel your order.
Please include your order ID and a reason for your cancellation as we’re always looking to improve.

To cancel an order, please contact our support team via our email. After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/canceled.

We ship packages DDU (Delivered Duty Unpaid). Import duties and taxes for international shipments may be due upon arrival in the destination country by the receiver. The payment value depends on the total value of the package and varies by country. If this happens to your order, please kindly submit the bill to us, we will reimburse you the amount upon seeing qualified documents.

All items are made-to-order. This means that when you place your order, we embroider that item just for you, one at a time for the best quality!

Production Time: 2-5 Business days.

Estimated Delivery Time:

  • Within the US: 5-8 Business day

Please note shipping to these regions may take longer than usual and there is a higher risk of delays or lost packages: Puerto Rico, Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Guam. U.S. PO Boxes and APO/FPO/DPO addresses.

  • International: 10-15 Business days

We’ll ship from our warehouses in the EU or Vietnam based on your address to optimize delivery time and cost.

Send us an email

Please kindly send an email to the following address for 24/7 support: